Privacy Policy

1. Data Controller

The data controller for your personal data is Patch & Print. For any data-processing enquiries please use the contact details below.

2. Personal Data We Collect

When placing an order we collect:

• First and last name
• Email address
• Phone number
• Delivery address
• Order details (items, amounts, payment and delivery method)

3. Purpose of Processing

Your personal data is processed for the following purposes:

• Processing and fulfilling your order
• Arranging delivery and liaising with the carrier
• Communicating about your order status
• Sending order confirmation and tracking details
• Compliance with applicable legal requirements

4. Data Retention

Your personal data is retained for 3 years from the date of your last order, or until you request deletion, unless retention is required by law.

5. Your Rights

Under the Law of Ukraine On Personal Data Protection you have the right to:

• Know that your personal data is being collected and processed
• Access your personal data
• Request correction of inaccurate or outdated data
• Request erasure of your personal data
• Object to the processing of your personal data
• Lodge a complaint with the Ukrainian Parliament Commissioner for Human Rights

6. Sharing Data with Third Parties

To fulfil orders, your data may be shared with:

• Nova Poshta — delivery arrangement and tracking
• Ukrposhta — delivery arrangement and tracking
• Meest Express — delivery arrangement and tracking
• LiqPay — payment processing
• Google (Google Analytics and Google Ads) — website traffic and advertising performance measurement

We do not sell your data and do not share it for third-party marketing. Google receives only technical data about page views and completed orders — the order number, the total and the basket contents. We do not send your name, phone number or delivery address to Google.

7. Cookies

The site uses technically necessary cookies for the shopping cart and to remember your language preference, and Google Analytics and Google Ads cookies to count visits and see which ads bring customers. You can disable them in your browser settings, via Google's Analytics opt-out add-on (tools.google.com/dlpage/gaoptout), or in Google's ad settings (myadcenter.google.com).

8. Contact for Data Requests

To exercise your rights or for any enquiry about personal data processing, please contact us:

9. Legal Basis

Personal data is processed in accordance with the Law of Ukraine On Personal Data Protection No. 2297-VI, dated 01.06.2010.