Return & Exchange Policy

Last updated: July 2026

Every Order Is Made Just for You

All of our products are custom-made and personalised to your order — nothing is kept in stock. For that reason, and in line with the law, they cannot be returned or exchanged as goods of proper quality. What we do guarantee is quality: if anything arrives defective, damaged or not as ordered, we make it right — free of charge.

1. Made-to-Order Products

Every item is produced individually to the design and specifications you provide, so it cannot be resold or restocked. Under Article 9 of the Law of Ukraine On Consumer Rights Protection, custom-made and personalised goods of proper quality are not subject to return or exchange:

Cups and mugs with custom design or photo
Flags with custom print or logo
Tokens, coins and keychains with personal engraving or design
Any product made to a design uploaded or specified by the customer

Legal basis: Art. 9, Law of Ukraine On Consumer Rights Protection

2. Our Quality Guarantee

We stand fully behind our work. If your order arrives with any of the issues below, you are entitled to a free reprint/remake or a full refund — whichever you prefer:

Print or engraving quality is significantly below the approved preview
The item is physically damaged on delivery
The wrong product was delivered, or it does not match what you ordered
Product dimensions significantly differ from what was ordered

3. How to Report a Problem

1Contact us within 3 days of receiving your order
2Attach a clear photo of the defect or discrepancy
3We offer a free reprint/remake or a full refund — your choice
4Return shipping for confirmed issues is covered by Patch & Print

4. How to Reach Us

Contact us via email or messenger
Provide your order number and describe the issue
Attach photos (required to process a quality claim)
We respond within 2 business days

5. Contact

For quality claims or any questions:

info@patchandprint.com